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Resolved Unreceived items

Discussion in 'Support' started by Knight of the Cross, Jul 24, 2018.

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  1. Knight of the Cross

    Knight of the Cross
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    I did not received my items. I ordered Holiday Punch and Buffalo Steak Sandwich at 01.07.18, and Fortified Compound 05.07.18. Now is 24.07.18! All items are on pending.
    Order ID: 5,663 and 5,680
     
  2. Mannbots

    Mannbots
    TF2 Admin

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    It appears that the trade bot is currently down. We will fix this issue ASAP and your items should eventually be delivered. Thank you for your patience.
     
  3. Rare

    Rare
    Management +
    Shop Staff   Coder  

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    Hello,

    The item bot was down for longer expected due to technical difficulties adjusting to unannounced API changes within the packages and Steam’s overall lack of communication to developers.

    The bot returns to BAU and I can confirm that it currently online and processing new orders.

    During the outage all orders were automatically refunded back to you.

    Please further advise if you there are any further issues outside of this.

    Apologises for any inconveniences.

    Best regards,
    Rare
     
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